The Weavers Practice Notice Board

 

Staff Training:

On Wednesday 18th May our Reception desk only at Great Harwood will be closed from 10:30am until 12:00pm for staff training. If you have an appointment please arrive at your allocated time and take a seat in the waiting room, the GP or Nurse will come out for you. During this time our Rishton site will still be fully open should you need to access / contact us.

On Thursday 19th May our Reception desk only at Rishton will be closed from 10:30am until 12:00pm for staff training. If you have an appointment please arrive at your allocated time and take a seat in the waiting room, the GP or Nurse will come out for you. During this time our Great Harwood site will still be fully open should you need to access / contact us.

 

Queen Jubilee Bank Holidays

As you will all be aware we have an additional bank holiday scheduled for May this year to celebrate the queen’s jubilee. On the 30th May, 31st May, 1st June and the 6th June we will be offering only book on the day appointments for our doctors to manage demand for appointments. Nursing and HCA appointments will be pre-bookable as normal. This hopefully will ensure all who need to be seen before the long weekend can be. Our normal book ahead service will carry on up to and after these dates. Our opening times that week are as follows;
Monday 30th May – 8am – 6.30pm – book on the day only
Tuesday 31st May – 8am – 6.30pm – book on the day only
Wednesday 1st June – 8am – 6.30pm – book on the day only
Thursday 2nd June – Closed
Friday 3rd June – Closed
Monday 6th June – 8am – 6.30pm book on the day only

 

ONLINE GP RECORD ACCESS SUMMER 2022

From summer this year, patients using the NHS app will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information. Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.

The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data.  The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.

In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:

  • Keep clear, accurate and legible records.
  • Make records at the time the events happen, or as soon as possible afterwards.

Source: https://www.gmc-uk.org/-/media/documents/good-medical-practice—english-20200128_pdf-51527435.pdf

The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.

Source: https://www.gov.uk/government/publications/supplements-to-the-nhs-constitution-for-england/the-handbook-to-the-nhs-constitution-for-england#patients-and-the-public-your-rights-and-the-nhs-pledges-to-you

This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP.  Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.

Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision.  We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing to: Practice Manager, The Weavers Practice, High St, Rishton BB1 4LA or email: elccg.weaverspractice@nhs.net

Understanding your Health Record

You can view some commonly used abbreviations here, which may help you understand your records.

https://www.nhs.uk/nhs-app/nhs-app-help-and-support/health-records-in-the-nhs-app/abbreviations-commonly-found-in-medical-records/

Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us.  You can book routine telephone calls online via the NHS app should you wish to discuss a particular issue, but please do not use appointments purely to request something is removed from or changed within your notes. As above, please contact us in writing, and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days.

Covid -19 Spring Booster Programme:

People aged 75 years and older, residents in care homes for older people, and those aged 12 years and over with a weakened immune system will be offered a spring booster of coronavirus (COVID-19) vaccine. Appointments are available from the National Booking Service.

Covid -19:

Proof of your vaccination status is available via the NHS app. If you do not have access to the app you can call 119 (5 days after your completed course) and ask for a letter to be sent to you.

Any vaccinations which are not showing on your certificate please ring (119 option 4) and ask the agent to make a referral to the Vaccine Data Resolution Service to resolve any missing vaccine information and bring your COVID pass up to date.  Someone from the service should get back to you within 5 working days.

Please do not ring the Surgery to request this information.

Appointment Update:

Our appointment booking system has been reviewed and updated recently. These changes include being able to pre book telephone appointments and certain Face to Face appointments up to 2 weeks in advance.

In the first instance you will be offered the next available routine telephone or if appropriate a Face to Face appointment. We are still offering book on the day appointments, but these will be for NEW EMERGENCY PROBLEMS ONLY.

We have a range of clinical staff including Nurses, Health Care Assistants and a Physiotherapist who work alongside our GP’s, so it is important that you give the receptionists as much information as possible so they can book you into the most appropriate slot to deal with your problem.

Although Covid 19 restrictions are lifting within the community, we as a GP Practice are within a Health Care Setting and are still advised to follow safety guidelines.

EMAILS:

* With immediate effect* The Weavers Practice is no longer accepting requests for medications, work related notes or appointments by email. We are also not accepting any clinical photographs that have not been requested by our nurses or GPs so we would request that you contact the practice by phone to have an appropriate appointment made for you.  If your email is regarding appointment requests, clinical advice, work related notes or medications then please ring the practice on 01254 884217.

ZERO TOLERANCE:

Please note, our staff are here to help you. Any form of abuse or threatening behaviour, either verbal or physical will not be tolerated. If any of our staff members are subjected to abuse in any form – service will be refused and may result in you being removed from our list. Serious incidents will be reported to the police and you may be prosecuted.

UPDATED PRIVACY NOTICE: Please read.

The Weavers Practice is supporting vital health and care planning and research by sharing your data with NHS Digital. You can choose whether your confidential information is used for these purposes. For more information about this, please see the following link:

General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital

Our full updated privacy notice can be found on the “Quick Links” section under “Confidentiality” on our home page.

Data collections start from the 31st July 2021, if you would like more information or would like to register your “OPT OUT” preferences. please copy and paste the link  into your browser: https://www.nhs.uk/your-nhs-data-matters

FACE to FACE APPOINTMENTS

It has been announced in the news that from Monday 17th May GP Surgeries will be expected to offer Face to Face appointments.

At the beginning of the Coronavirus pandemic most of our appointments in the first instance, were triaged by way of telephone or video consultation except for Urgent blood tests, ECG’s, Childhood Immunisations, and Injections for ongoing medical treatment which we continued to provide a face to face service for.

Throughout the pandemic we have continued to see patients who, after a triage assessment needed a face to face appointment, and for the time being this will remain the same. To provide a safe environment for our staff and patients, social distancing measures still need to be followed and adhered to and because of this we need to limit footfall within our waiting rooms. We are however, constantly reviewing these measures and aim to increase our face to face appointments on a step by step basis over the coming months.

We are also in the process of making plans to review our current services which (include appointments) and reinstate services which were stopped at the beginning of the pandemic. I’m sure you can appreciate that this will take a little time to do it safely, so we would like to take the opportunity to thank you in advance for your understanding and support throughout the past year and your patience during the coming months.

If you are asked to attend the surgery either by a member of our admin team or a clinician you must wear a face covering that covers both your mouth and nose.

PLEASE NOTE WE ARE NOT ABLE TO PROVIDE YOU WITH A MASK AS OUR STOCK IS LIMITED.

If you any have symptoms of coronavirus:

  • A high temperature of 37.8 or above
  • A new continuous cough
  • A loss of, or change to your sense of smell or taste.

STAY AT HOME AND GET A TEST – DO NOT ATTEND THE SURGERY.

You can find information on how to get a test at:  www.gov.uk/get-coronavirus-test

Check your symptoms and get the latest advice by going online to: 111.nhs.uk/covid-19

If you do not have access to the internet you can call 111.

We can all help stop the spread of Coronavirus by:

  • Staying at home wherever possible
  • Washing our hands regularly
  • Limit contact time with other people
  • Keep our distance (at least 2 metres apart)
  • Wear a face covering in enclosed spaces